If you feel that we have fallen short of the high standard we aim to set at Grow for Wealth you can make a complaint by following the instructions below. We first ask that you telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received. 

 

If you still remain unhappy with the way your complaint has been dealt with then you should set out your complaint in writing to:

 

Grow for Wealth, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

 

And/or by email at: growfwealth@gmail.com

 

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

 

• An outline of your complaint explaining why you feel we have fallen short of our first class service

• What you would like us to do to resolve it

 

Any specific details that you feel would assist us with resolving your complaint. Including, but not limited to:

 

• Names of colleague you have spoken to in connection with the complaint 

• Time(s) and Date(s) of the incidence(s)

• Telephone number(s) and or Address(es) you have used to contact us 

• Any written correspondence in connection with your complaint

• Any other document in support of your complaint

 

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.

 

The timescales for dealing with a complaint are as follows:

 

• You will receive an ‘acknowledgement of receipt’ within 5 working days in receipt of your complaint.

• Within 14 working days of the acknowledgement, you will receive a full response.

• If we are unable to resolve the matter within the 14 working days as stated above, we will provide you with reasons as to why we could not meet this time frame and provide you with an estimate of when a full response will be received

• After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

 

Of course we will do all we can to resolve the issue before closing your complaint.

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